Is your organisation ready for the NDIS?
Rollout of the NDIS has commenced and it is critical that disability service organisations have the right technology in place. Establishing efficient IT systems correct from the start will lessen the burden of NDIS administration and ultimately assist team productivity and increase business revenue.
Multicom can help your organisation select and implement the right systems to ensure a smooth NDIS transition and efficient ongoing service provision. We take the time to understand your whole organisation as well as your specific NDIS requirements.
There are hundreds of different software products to select from across multiple areas of specialisation however our recommendations are always based on your individual needs. We are not tied to the products of any specific manufacturer and provide completely independent advice.
They key technology systems that can assist with your NDIS service provision include:
Client Management System – CMS
A client management system is used to record and track client information. This may include contact details, support needs, service plans, goals, risk management, medical requirements, medicine administration, visits and notes. Cloud based systems allow your team to access and update records when they are in the field or at home from any internet connected device, resulting in increased efficiency and productivity.
Workforce Management System – WMS
A workforce management system is used to manage employee information. This may include contact details, qualifications, rostering, timesheets, leave and payroll. A comprehensive system will help you streamline and automate staff administration, helping you to manage ongoing costs effectively.
Learning Management System – LMS
A learning management system is used to provide training and development programs to employees. It helps to ensure that their skills are up to date and that the services you provide are NDIS compliant. A comprehensive system will offer additional functionality including training goals, target-setting, skills monitoring and qualification compliance.
Customer Relationship Management – CRM
A customer relationship management system is used to track and manage all interactions with customers and suppliers. It is also intended to manage sales and marketing contacts. It is like a client management system but is business oriented rather than client service delivery focussed. There are CRMs designed specifically for not-for-profit organisations that include modules to manage volunteers, events, members, etc. This type of software is a very powerful way to manage and analyse business relationships.
Enterprise Resource Planning – ERP
An enterprise resource planning system is used to run your entire organisation. It incorporates all the functions of a customer relationship management system plus integrated modules for accounting and payroll. ERPs are best suited for large organisations with complex business requirements.